Refund Policy

Last updated: April 1, 2026

1. Overview

At Hilal Technologic, we strive to deliver high-quality digital products and services. Due to the nature of digital products, all sales are generally final and non-refundable. However, we understand that certain situations may warrant a full refund.

2. Digital Products (Themes, Templates, Source Code)

No Refund (General Policy)

Because digital products are delivered instantly and cannot be "returned," we do not offer refunds for:

  • Change of mind after purchase
  • Failure to read the product description or requirements before purchasing
  • Incompatibility with third-party software not listed in the product requirements
  • Lack of technical knowledge to use the product

Full Refund Conditions

We will issue a full refund if:

  • Product not delivered — You did not receive the product files after a successful payment and we are unable to resolve the delivery issue within 48 hours.
  • Significantly not as described — The product is materially different from what was described on the product page (e.g., missing major features that were explicitly listed).
  • Critical defect — The product has a critical bug or defect that makes it completely unusable, and we are unable to provide a fix within 7 business days after you report the issue.
  • Duplicate purchase — You accidentally purchased the same product twice. Contact us within 7 days of the duplicate purchase.

Refund Request Process

  1. Email us at founder@hilaltechnologic.com within 14 days of purchase
  2. Include your order number and a detailed description of the issue
  3. Provide screenshots or evidence if applicable
  4. We will review your request within 3 business days
  5. If approved, the refund will be processed within 5-10 business days via the original payment method

3. IT Services (Development, Consulting, Infrastructure)

Before Project Starts

  • Full refund if the project has not yet started
  • If a deposit was paid, the deposit is refundable minus any work already completed

During Project

  • Refund is calculated based on the percentage of work not yet completed
  • Any completed and delivered work is non-refundable
  • Both parties must agree on the assessment of completed work

After Project Delivery

  • No refund after final delivery and approval
  • Bug fixes and issues covered under the agreed warranty period (if applicable) are handled at no additional cost

4. How to Request a Refund

Contact us with the following information:

  • Your name and email address used for the purchase
  • Order number or transaction ID
  • Reason for the refund request
  • Supporting evidence (screenshots, error logs, etc.)

Send your request to:

  • Email: founder@hilaltechnologic.com
  • WhatsApp: 081339071718

5. Processing Time

  • Refund requests are reviewed within 3 business days
  • Approved refunds are processed within 5-10 business days
  • Refunds are issued to the original payment method

6. Disputes

If you are not satisfied with our refund decision, you may:

  1. Reply to our response with additional information or evidence
  2. We will conduct a second review within 5 business days
  3. Our final decision after the second review is binding

7. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated revision date.

8. Contact Us

For any questions about this Refund Policy, contact us at:

  • Email: founder@hilaltechnologic.com
  • Phone: 081339071718
  • Address: Jln. Ahmad Yani No.70, Wailiang, Sumba Barat